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Getting 429 rate-limit errors on the API
HighPendingTKT-2056 · Opened July 13, 2026 · API
Conversation· 3 messages
Am
Amelia NguyenCustomerJul 13, 2026 · 9:02 AM
Our sync job started hitting HTTP 429 responses this week even though our volume hasn't changed. Did the rate limits change recently?
Ma
Marcus ChenAgentJul 13, 2026 · 9:35 AM
We did tighten burst limits to protect the platform. Your integration is bursting ~200 requests in under a second on each run. Adding exponential backoff (or spacing calls to ~50/sec) should resolve it — I can share a sample retry snippet.
Am
Amelia NguyenCustomerJul 15, 2026 · 2:14 PM
A snippet would be great, thanks. We use Node on our side.
Ma
Reply as Marcus Chen
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Details
- Priority
- High
- Status
- Pending
- Category
- API
- Assignee
- Marcus Chen
- Created
- July 13, 2026
- Last updated
- July 15, 2026
Tags
apirate-limitintegration