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Password reset email never arrives

MediumResolved

TKT-2054 · Opened July 15, 2026 · Account

Conversation· 3 messages
Ha
Harper NguyenCustomerJul 15, 2026 · 6:22 PM
I've requested a password reset four times and nothing shows up, not even in spam. I'm locked out of my account.
Em
Emma NovakAgentJul 15, 2026 · 6:40 PM
Sorry about that! Your address was on a temporary suppression list from an earlier bounce. I've cleared it and sent a fresh reset link manually — it should arrive within a minute.
Ha
Harper NguyenCustomerJul 17, 2026 · 7:15 AM
Got it and I'm back in. Thanks for sorting it out so fast.
Em

Reply as Emma Novak

Requester
Ha

Harper Nguyen

Vertex Labs

harper.nguyen@vertexlabs.com
Vertex Labs
Email customer
Details
Priority
Medium
Status
Resolved
Category
Account
Assignee
Emma Novak
Created
July 15, 2026
Last updated
July 17, 2026
Tags
accountemailpassword