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Charged twice for the Pro plan this month

UrgentOpen

TKT-2049 · Opened July 17, 2026 · Billing

Conversation· 2 messages
Ha
Harper NguyenCustomerJul 17, 2026 · 7:48 AM
I was charged $49 twice on the same day for my Pro subscription. My bank statement shows both transactions. Can you please refund the duplicate?
Pr
Priya NairAgentJul 17, 2026 · 8:10 AM
I'm sorry about that — I can see the duplicate authorization on your account. I've flagged it for an immediate refund; the second $49 charge will drop off within 3–5 business days. I'll confirm here once it's processed.
Pr

Reply as Priya Nair

Requester
Ha

Harper Nguyen

Blue Harbor

harper.nguyen@blueharbor.com
Blue Harbor
Email customer
Details
Priority
Urgent
Status
Open
Category
Billing
Assignee
Priya Nair
Created
July 17, 2026
Last updated
July 17, 2026
Tags
billingduplicate-chargerefund