Back to support
Unable to export analytics to CSV
HighOpenTKT-2048 · Opened July 16, 2026 · Bug
Conversation· 4 messages
Em
Emma NguyenCustomerJul 16, 2026 · 9:12 AM
When I click “Export to CSV” on the Analytics page nothing downloads. The button spins for a second and then goes back to normal. I've tried Chrome and Safari with the same result.
Ha
Hannah KimAgentJul 16, 2026 · 9:40 AM
Thanks for the detailed report — sorry for the trouble! Could you let me know roughly how many rows the report contains? We've seen the spinner stall on very large date ranges while the file is being prepared in the background.
Em
Emma NguyenCustomerJul 16, 2026 · 10:05 AM
It's the last 90 days, so probably around 40k rows. Narrowing it to 7 days does download fine, so it looks size-related like you said.
Ha
Hannah KimAgentJul 17, 2026 · 8:22 AM
That's really helpful — I've reproduced it above ~25k rows and passed it to engineering. As a workaround you can export in monthly chunks for now. I'll keep this ticket open and update you the moment the fix ships.
Ha
Reply as Hannah Kim
Requester
Details
- Priority
- High
- Status
- Open
- Category
- Bug
- Assignee
- Hannah Kim
- Created
- July 16, 2026
- Last updated
- July 17, 2026
Tags
analyticsexportcsv